Customer Access
Billing & Payment Support
Three ways to get in touch
- Contact your Wholesale Account Manager
- Call 1-855-465-0204
- Email [email protected].
NOC General Inquiries
Category | Phone | |
Wholesale NOC – Incident Reporting & Inquiries | 888.230.6144 | |
Windstream Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |
NOC Escalation Contacts
At Windstream Wholesale, we know the performance of our network is critical to the success for your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type or visit our portal at https://iconnect.windstreamwholesale.com/Login.
Please allow one (1) hour before moving to the next escalation level.
ILEC/CLEC TDM, Sonet Services
Level | Contact | Phone | |
---|---|---|---|
1 – Wholesale NOC (24/7) | Escalation Desk | 844.946.2662 Option 1, 2 | [email protected] |
2 – Manager of Escalations | Escalation Desk | 833.578.0877 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Escalation Desk | 833.578.0877 Option 3 | [email protected] |
4 – Staff Manager of Escalations | Escalation Desk | 833.578.0877 Option 4 | [email protected] |
5 – Director of Escalations* | Hema Mimoza | 252.378.9151 | [email protected] |
6 – VP of Escalations* | Kushtrim Shehu | 252.378.9105 | [email protected] |
CLEC Waves, Ethernet & Dark Fiber Services
Level | Contact | Phone | |
---|---|---|---|
1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
6 – Wholesale NOC Sr. Director | Steve Knutson | 864.672.7322 | [email protected] |
ILEC Waves, Ethernet & Dark Fiber Services
Level | Contact | Phone | |
---|---|---|---|
1 – WSA Technician (24/7) | Escalation Desk | 844.946.2662 Option 1,2 | [email protected] |
2 – Manager of Escalations | Manager | 888.865.1830 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Manager | 888.865.1830 Option 3 | [email protected] |
4 – Staff Manager of Escalations | Manager | 888.865.1830 Option 4 | [email protected] |
5 – Director of Escalations* | Edward Bland | 864.331.8157 | [email protected] |
6 – VP of Escalations* | Caryn Loffredo | 330.405.5269 | [email protected] |
ILEC Broadband
Level | Contact | Phone | |
---|---|---|---|
1 – Tier II Broadband – Repair | Escalation Desk | 866.259.3423 | [email protected] |
CLEC Fiber to the Tower (FTTT) Services
Level | Contact | Phone | |
---|---|---|---|
1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
6 – Wholesale NOC Sr. Director | Steve Knutson | 864.672.7322 | [email protected] |
ILEC Fiber to the Tower (FTTT) / CSBH Cell Site Backhaul Services
Level | Contact | Phone | |
---|---|---|---|
1 – Manager of Escalations | Escalation Desk | 844.946.2662 Option 1,2 | [email protected] |
2 – Manager of Escalations | Escalation Desk | 888.865.1830 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Escalation Desk | 888.865.1830 Option 3 | [email protected] |
4 – Staff Manager of Escalations | NOC Manager | 866.877.7697 Option 4 | [email protected] |
5 – Director of Escalations* | Edward Bland | 864.331.8157 | [email protected] |
6 – VP of Escalations* | Caryn Loffredo | 330.405.5269 | [email protected] |
Service Delivery Contacts
At Windstream Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.
CLEC – All Services
Level | Contact | Phone | |
---|---|---|---|
1 – CLEC Wholesale Service Delivery Center | Order PC / PM -assigned by order | 866.686.4516 | |
2 – Supervisor – Service Delivery | Kay Gibson | 704.593.3828 | [email protected] |
3 – Director – Service Delivery | Kim Barnette | 704.593.3892 | [email protected] |
ILEC Ethernet, TDM, CSBH, DIA, NNI, Trunking
Level | Contact | Phone | |
---|---|---|---|
1 – ILEC Wholesale Service Delivery Center | Project Coordinator | 800.864.7188 | |
2 – Service Delivery Manager TDM, DIA, Trunking | Leslie Spencer | 704.319.3704 | [email protected] |
3 – Service Delivery Manager Ethernet | Anjeanette Horne | 704.593.3811 | [email protected] |
3 – Service Delivery Manager Ethernet | Lindsey Whippy | 918.505.0760 | [email protected] |
4 – Staff Manager TDM, CSBH, DIA, NNI, Trunking | Shawn Sullivan | 870.204.0549 | [email protected] |
4 – Staff Manager Ethernet | Trisha Cantwell | 870.204.0549 | [email protected] |
5 – Director Wholesale Delivery | Leslie Sampson | 864.704.8248 | [email protected] |
ILEC – Broadband
Level | Contact | Phone | |
---|---|---|---|
1 – Project Manager | Project Manager | 325.280.0379 | [email protected] |
2 – Service Delivery Manager | Katie Dula | 870.204.0549 | [email protected] |
3 – Director Wholesale Delivery | Leslie Sampson | 864.704.8248 | [email protected] |
Dark Fiber Contacts
Windstream Wholesale NOC – Contacts for Post Install Repair
To report trouble with your Dark Fiber service, please contact the Wholesale Network Operations Center or visit our portal at https://iconnect.windstreamwholesale.com/Login.
If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level.
Level | Contact | Phone | |
---|---|---|---|
1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
6 – Wholesale NOC Sr. Director | Steve Knutson | 864.672.7322 | [email protected] |
Service Delivery – Contacts for In-Progress/In-Flight Orders
Level | Contact | Phone | |
---|---|---|---|
1 – Manager, Network Program Management | Ryan Legg | 812.253.1671 | [email protected] |
2 – Sr. Director, Engineering | Chris Proctor | 870.656.9446 | [email protected] |
3 – Sr. Vice President | K-A Hegewald | 720.319.0431 | [email protected] |
Scheduled Maintenance
Level | Phone | |
---|---|---|
Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |
Billing Contacts
Our ILEC and CLEC Windstream Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.
RevChain (Numeric only BAN
Level | Contact | Phone | |
---|---|---|---|
Carrier Assurance Team | 855.465.0204 | [email protected] | |
2 – Staff Manager – Financial Services | Stephanie Onze-Serrato | [email protected] | |
3 – Director – Financial Services | Kimberly Davis | 918.361.4257 | [email protected] |
CABS (Alpha/Numeric BAN)
Level | Contact | Phone | |
---|---|---|---|
CABS Team | 800.351.4241 | [email protected] | |
2 – Staff Manager | Vicki Tompkins | 501.350.1686 | [email protected] |
3 – Senior Director | Steve Weeks | 501.529.2680 | [email protected] |
ILEC Broadband
Level | Contact | Phone | |
---|---|---|---|
Broadband Team | 800.351.4241 | [email protected] |
All ILEC Contacts & Services
ILEC Billing and Payment Support
Our ILEC Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.
Three Ways to get in touch…
- Email: [email protected]
- Call: 800.351.4241
- Contact your ILEC Wholesale Account Manager
ILEC CABS (Alpha/Numeric BAN)
Level | Contact | Phone | |
---|---|---|---|
CABS Team | 800.351.4241 | [email protected] | |
2 – Staff Manager | Vicki Tompkins | 501.350.1686 | [email protected] |
3 – Senior Director | Steve Weeks | 501.529.2680 | [email protected] |
ILEC Service Delivery Contacts
We know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.
ILEC Ethernet, TDM, CSBH, DIA, NNI, Trunking
Level | Contact | Phone | |
---|---|---|---|
1 – ILEC Wholesale Service Delivery Center | Project Coordinator | 800.864.7188 | |
2 – Service Delivery Manager TDM, DIA, Trunking | Leslie Spencer | 704.319.3704 | [email protected] |
3 – Service Delivery Manager Ethernet | Anjeanette Horne | 704.593.3811 | [email protected] |
3 – Service Delivery Manager Ethernet | Lindsey Whippy | 918.505.0760 | [email protected] |
4 – Staff Manager TDM, CSBH, DIA, NNI, Trunking | Shawn Sullivan | 870.204.0549 | [email protected] |
4 – Staff Manager Ethernet | Trisha Cantwell | 870.204.0549 | [email protected] |
5 – Director Wholesale Delivery | Leslie Sampson | 864.704.8248 | [email protected] |
ILEC Broadband
Level | Contact | Phone | |
---|---|---|---|
1 – Project Manager | Project Manager | 325.280.0379 | [email protected] |
2 – Service Delivery Manager | Katie Dula | 870.204.0549 | [email protected] |
3 – Director Wholesale Delivery | Leslie Sampson | 864.704.8248 | [email protected] |
ILEC Service Assurance – Post Install Repair
We know the performance of our network is critical to the success of your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please visit our portal AT https://iconnect.windstreamwholesale.com/Login to open a ticket online or contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type below.
If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level. Escalation Desk email support is available at escalations at a Level 2 or higher.
ILEC TDM
For technical questions regarding your trouble or for Head-to-Head Testing call 844.946.2662 and reference your trouble ticket number.
Level | Contact | Phone | |
---|---|---|---|
1 – WSA Technician (24/7) | Escalation Desk | 844.946.2662 Option 1, 2 | [email protected] |
2 – Manager of Escalations | Escalation Desk | 833.578.0877 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Escalation Desk | 833.578.0877 Option 3 | [email protected] |
4 – Staff Manager of Escalations | Escalation Desk | 833.578.0877 Option 4 | [email protected] |
5 – Director of Escalations* | Hema Mimoza | 252.378.9151 | [email protected] |
6 – VP of Escalations* | Kushtrim Shehu | 252.378.9105 | [email protected] |
ILEC Waves, Ethernet & Dark Fiber
Level | Contact | Phone | |
---|---|---|---|
1 – WSA Technician (24/7) | Escalation Desk | 844.946.2662 Option 1,2 | [email protected] |
2 – Manager of Escalations | Manager | 888.865.1830 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Manager | 888.865.1830 Option 3 | [email protected] |
4 – Staff Manager of Escalations | Manager | 888.865.1830 Option 4 | [email protected] |
5 – Director of Escalations* | Edward Bland | 864.331.8157 | [email protected] |
6 – VP of Escalations* | Caryn Loffredo | 330.405.5269 | [email protected] |
ILEC Broadband
Level | Contact | Phone | |
---|---|---|---|
1 – Tier II Broadband – Repair | Escalation Desk | 866.259.3423 | [email protected] |
ILEC Fiber to the Tower (FTTT) / CSBH Cell Site Backhaul Services
Level | Contact | Phone | |
---|---|---|---|
1 – Manager of Escalations | Escalation Desk | 844.946.2662 Option 1,2 | [email protected] |
2 – Manager of Escalations | Escalation Desk | 888.865.1830 Option 2 | [email protected] |
3 – Sr. Manager of Escalations | Escalation Desk | 888.865.1830 Option 3 | [email protected] |
4 – Staff Manager of Escalations | NOC Manager | 866.877.7697 Option 4 | [email protected] |
5 – Director of Escalations* | Edward Bland | 864.331.8157 | [email protected] |
6 – VP of Escalations* | Caryn Loffredo | 330.405.5269 | [email protected] |
ILEC Scheduled Maintenance
Level | Phone | |
---|---|---|
Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |
Need Something Else or Not Sure? We’ll Find the Right Contact for You!
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