Customer Access
Billing & Payment Support
Three ways to get in touch
- Contact your Wholesale Account Manager
- Call 1-855-465-0204
- Email [email protected].
WW NOC General Inquiries
| Category | Phone | |
| Wholesale NOC – Incident Reporting & Inquiries | 888.230.6144 | |
| Windstream Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |
WW NOC Escalation Contacts
At Windstream Wholesale, we know the performance of our network is critical to the success for your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type or visit our portal at https://iconnect.windstreamwholesale.com/Login.
If additional support is needed, please follow the below escalation guidelines:
- If your trouble ticket begins with ‘WW’ (Example: WW INC000051772049) please use the escalation list below.
- If your trouble ticket does not begin with ‘WW’ (Example: INC000051772049) please visit the Kinetic Service Assurance Escalation list, here: https://business.windstream.com/wholesale#
Please allow one (1) hour before moving to the next escalation level.
TDM, Sonet Services
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Wholesale NOC (24/7) | Escalation Desk | 844.946.2662 Option 1, 2 | [email protected] |
| 2 – Manager of Escalations | Escalation Desk | 833.578.0877 Option 2 | [email protected] |
| 3 – Sr. Manager of Escalations | Escalation Desk | 833.578.0877 Option 3 | [email protected] |
| 4 – Staff Manager of Escalations | Escalation Desk | 833.578.0877 Option 4 | [email protected] |
| 5 – Director of Escalations | Hema Mimoza | 252.378.9151 | [email protected] |
| 6 – VP of Escalations | Kushtrim Shehu | 252.378.9105 | [email protected] |
Waves, Ethernet & Dark Fiber Services
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
| 2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
| 3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
| 4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
| 5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
| 6 – Wholesale NOC Sr. Director | Crosby Lanham | 918.237.0821 | [email protected] |
Fiber to the Tower (FTTT) Services
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
| 2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
| 3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
| 4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
| 5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
| 6 – Wholesale NOC Sr. Director | Crosby Lanham | 918.237.0821 | [email protected] |
Service Delivery Contacts
At Windstream Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.
Kinetic Wholesale (ILEC) – Ethernet, TDM, CSBH, DIA, NNI, Trunking
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – ILEC Wholesale Service Delivery Center | Project Coordinator | 800.864.7188 | |
| 2 – Service Delivery Manager | Leslie Spencer | 704.319.3704 | [email protected] |
| 3 – Service Delivery Manager | Anjeanette Horne | 704.593.3811 | [email protected] |
| 4 – Staff Manager | Shawn Sullivan | 720.529.7655 | [email protected] |
| 5 – Director Wholesale Delivery | Dean Ambrosia | 720.529.7669 | [email protected] |
Windstream Wholesale (CLEC) – Waves, Project Management
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – CLEC Wholesale Service Delivery Center | Project Coordinator | 866.686.4516 | |
| 2 – Director – Service Delivery | Kim Barnette | 704.593.3892 | [email protected] |
Wholesale CLEC – All Services
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – CLEC Wholesale Service Delivery Center | Order PC / PM -assigned by order | 866.686.4516 | |
| 2 – Supervisor – Service Delivery | Kay Gibson | 704.593.3828 | [email protected] |
| 3 – Director – Service Delivery | Kim Barnette | 704.593.3892 | [email protected] |
Dark Fiber Contacts
Windstream Wholesale NOC – Contacts for Post Install Repair
To report trouble with your Dark Fiber service, please contact the Wholesale Network Operations Center or visit our portal at https://iconnect.windstreamwholesale.com/Login.
If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level.
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Wholesale NOC Escalation Level 1 | Escalation Desk | 888.234.1261 Option 1 | [email protected] |
| 2 – Wholesale NOC Escalation Level 2 | Escalation Desk | 888.234.1261 Option 2 | [email protected] |
| 3 – Wholesale NOC Escalation Level 3 | Escalation Desk | 888.234.1261 Option 3 | [email protected] |
| 4 – Wholesale NOC Escalation Manager* | NOC Manager | 866.877.7697 | [email protected] |
| 5 – Wholesale NOC Escalation Director | Diane Kinney | 360.906.9872 | [email protected] |
| 6 – Wholesale NOC Sr. Director | Crosby Lanham | 918.237.0821 | [email protected] |
Scheduled Maintenance
| Level | Phone | |
|---|---|---|
| Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |
Service Delivery – Contacts for In-Progress/In-Flight Orders
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Manager, Network Program Management | Ryan Legg | 812.253.1671 | [email protected] |
| 2 – Manager, Network Program Management | Ryan Legg | 812.253.1671 | [email protected] |
| 3 – Vice President | K-A Hegewald | 720.319.0431 | [email protected] |
Billing Contacts
Our Windstream Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.
RevChain (Numeric only BAN)
| Level | Contact | Phone | |
|---|---|---|---|
| Carrier Assurance Team | 855.465.0204 | [email protected] | |
| 2 – Staff Manager – Financial Services | Stephanie Onze-Serrato | [email protected] | |
| 3 – Director – Financial Services | Kimberly Davis | 918.361.4257 | [email protected] |
| 4 – VP – Financial Services | Becky Blair | 501.307.6766 | [email protected] |
CABS (Alpha/Numeric BAN)
| Level | Contact | Phone | |
|---|---|---|---|
| CABS Team | 800.351.4241 | [email protected] | |
| 2 – Staff Manager | Vicki Tompkins | 501.350.1686 | [email protected] |
| 3 – Senior Director | Steve Weeks | 501.529.2680 | [email protected] |
Need Something Else or Not Sure? We’ll Find the Right Contact for You!
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