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WW NOC General Inquiries
CategoryPhoneEmail
Wholesale NOC – Incident Reporting & Inquiries 888.230.6144
Windstream Scheduled Maintenance800.236.7284 Option 7, 2[email protected]
WW NOC Escalation Contacts

At Windstream Wholesale, we know the performance of our network is critical to the success for your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type or visit our portal at https://iconnect.windstreamwholesale.com/Login.

Please allow one (1) hour before moving to the next escalation level.

TDM, Sonet Services

LevelContactPhoneEmail
1 – Wholesale NOC (24/7)Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Manager of EscalationsEscalation Desk833.578.0877 Option 2[email protected]
3 – Sr. Manager of Escalations Escalation Desk833.578.0877 Option 3[email protected]
4 – Staff Manager of EscalationsEscalation Desk833.578.0877 Option 4[email protected]
5 – Director of Escalations Hema Mimoza252.378.9151[email protected]
6 – VP of Escalations Kushtrim Shehu252.378.9105[email protected]

Waves, Ethernet & Dark Fiber Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty

Fiber to the Tower (FTTT) Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty
Service Delivery Contacts

At Windstream Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.

Kinetic Wholesale (ILEC) – Ethernet, TDM, CSBH, DIA, NNI, Trunking

LevelContactPhoneEmail
1 – ILEC Wholesale Service Delivery CenterProject Coordinator800.864.7188
2 – Service Delivery ManagerLeslie Spencer704.319.3704[email protected]
3 – Service Delivery ManagerAnjeanette Horne704.593.3811[email protected]
4 – Staff ManagerShawn Sullivan720.529.7655[email protected]
5 – Director Wholesale DeliveryLeslie Sampson864.704.8248[email protected]

Windstream Wholesale (CLEC) – Waves, Project Management

LevelContactPhoneEmail
1 – CLEC Wholesale Service Delivery CenterProject Coordinator866.686.4516
2 – Director – Service DeliveryKim Barnette704.593.3892[email protected]

Wholesale CLEC – All Services

LevelContactPhoneEmail
1 – CLEC Wholesale Service Delivery CenterOrder PC / PM
-assigned by order
866.686.4516
2 – Supervisor – Service DeliveryKay Gibson704.593.3828[email protected]
3 – Director – Service DeliveryKim Barnette704.593.3892[email protected]
Dark Fiber Contacts

Windstream Wholesale NOC – Contacts for Post Install Repair

To report trouble with your Dark Fiber service, please contact the Wholesale Network Operations Center or visit our portal at https://iconnect.windstreamwholesale.com/Login.

If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level.

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty

Scheduled Maintenance

LevelPhoneEmail
Scheduled Maintenance800.236.7284 Option 7, 2[email protected]

Service Delivery – Contacts for In-Progress/In-Flight Orders

LevelContactPhoneEmail
1 – Manager, Network Program Management Ryan Legg812.253.1671[email protected]
2 – Sr. Director, EngineeringChris Proctor870.656.9446[email protected]
3 – Sr. Vice PresidentK-A Hegewald720.319.0431[email protected]
Billing Contacts

Our Windstream Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.

RevChain (Numeric only BAN)

CABS (Alpha/Numeric BAN)

LevelContactPhoneEmail
CABS Team800.351.4241[email protected]
2 – Staff ManagerVicki Tompkins501.350.1686[email protected]
3 – Senior DirectorSteve Weeks501.529.2680[email protected]

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