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Three ways to get in touch

NOC General Inquiries
CategoryPhoneEmail
Wholesale NOC – Incident Reporting & Inquiries 844.946.2662
Windstream Scheduled Maintenance800.236.7284 Option 7, 2[email protected]
NOC Escalation Contacts

At Windstream Wholesale, we know the performance of our network is critical to the success for your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type or visit our portal at https://iconnect.windstreamwholesale.com/Login.

Please allow one (1) hour before moving to the next escalation level.


Wholesale Waves, Ethernet & Dark Fiber Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.865.1830 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.865.1830 Option 3[email protected]
4 – Wholesale NOC Escalation ManagerNOC Manager888.865.1830 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


Wholesale Fiber to the Tower (FTTT) / Cell Site Backhaul Services (CSBH)

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.865.1830 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.865.1830 Option 3[email protected]
4 – Wholesale NOC Escalation ManagerNOC Manager888.865.1830 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


Wholesale TDM, Sonet Services

LevelContactPhoneEmail
1 – Wholesale NOC (24/7)Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Manager of EscalationsEscalation Desk833.578.0877 Option 2[email protected]
3 – Sr. Manager of Escalations Escalation Desk833.578.0877 Option 3[email protected]
4 – Staff Manager of EscalationsEscalation Desk833.578.0877 Option 4[email protected]
5 – Director of Escalations* Shqiperim Krasniqi217.650.2703[email protected]
6 – VP of Escalations* Kushtrim Shehu252.378.9105[email protected]
*Peer to Peer contact


ILEC Broadband

LevelContactPhone
Broadband Technical Support – RepairEscalation Desk866.259.3423


Resale (RSL)

Escalation TypePlease utilize the Portal for escalation status and requestsService Assurance Support
Open Ticket
Ticket Status
Ticket Escalation
Portal Link: https://customers.windstreamwholesale.com/login_cust.php800.600.5050
LevelSupport HoursPhoneEmail
1 – Technician24/7866.260.1615Portal Only
2 – Escalation Desk24/7866.260.1615[email protected]
3 – Escalation Manager8:00AM – 5:00PM M-F866.260.1615[email protected]
Service Delivery Contacts

At Windstream Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.

CLEC/ILEC/Resale/Fed Gov – All Services

LevelContactPhoneEmail
1 – Project Manager(PM) – Service DeliveryAssigned PM
2 – Lead – Service DeliveryLeslie Spencer704.319.3704[email protected]
3 – Supervisor – Service DeliveryKay Gibson704.593.3828[email protected]
3 – Manager – Service DeliveryAnjeanette Horne704.593.3811[email protected]
3 – Manager – Service DeliveryLindsey Whippy918.505.0760[email protected]
4 – Sr. Director – Service DeliveryRich Dean585.340.8437[email protected]
Dark Fiber Contacts

Windstream Wholesale NOC – Contacts for Post Install Repair

To report trouble with your Dark Fiber service, please contact the Wholesale Network Operations Center or visit our portal at https://iconnect.windstreamwholesale.com/Login.

If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level.

Wholesale Waves, Ethernet & Dark Fiber Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.865.1830 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.865.1830 Option 3[email protected]
4 – Wholesale NOC Escalation ManagerNOC Manager888.865.1830 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


Service Delivery – Contacts for In-Progress/In-Flight Orders

LevelContactPhoneEmail
1 – Manager, Network Program Management Ryan Legg812.253.1671[email protected]
2 – Sr. Director, EngineeringChris Proctor870.656.9446[email protected]
3 – Sr. Vice PresidentK-A Hegewald720.319.0431[email protected]


ILEC/CLEC Scheduled Maintenance

LevelPhoneEmail
Scheduled Maintenance800.236.7284 Option 7, 2[email protected]
Billing Contacts

Our ILEC and CLEC Windstream Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.

RevChain (Numeric only BAN

CABS (Alpha/Numeric BAN)

LevelContactPhoneEmail
1 – CABS TeamCABS Team800.351.4241[email protected]
2 – Staff ManagerVicki Tompkins501.350.1686[email protected]
3 – Senior DirectorSteve Weeks501.529.2680[email protected]


ILEC Broadband

LevelContactPhoneEmail
AllBroadband Team800.351.4241[email protected]

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